Privacy Policy

This Privacy Policy describes how Virasat Heritage Restaurant (“Virasat”, “we”, “us” or “our”) collects, uses, shares and protects personal information when you use our website https://virasatjaipur.com (the “Website”), make a table or event booking, contact us, or dine at our restaurant located at Delhi Road, near Sai Baba Temple, Kukas, Jaipur, Rajasthan 302028, India.

By using the Website or our services, you agree to the practices described in this policy. If you do not agree, please do not use the Website. This policy is prepared in accordance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 and the Digital Personal Data Protection Act, 2023 of India.

1. Information We Collect

1.1 Information you give us

• Booking details: name, mobile number, email address, number of guests, preferred date, time, venue, occasion and any special requests you provide when reserving a table or enquiring about an event.
• Payment details: when you pay an advance online, the payment is processed by our payment partner (for example Cashfree Payments). We receive only the transaction reference, amount and status — we never store your card number, CVV, UPI PIN or net-banking credentials.
• Communications: messages you send via our contact form, WhatsApp, email or phone, including feedback and reviews.
• Event enquiries: details about your wedding, corporate or private function such as expected guest count, budget range and preferred venues.

1.2 Information collected automatically

• Device and browser type, IP address, approximate location (city level), pages visited and time spent.
• Cookies and similar technologies used to keep you signed in (for staff portals), remember your booking progress and understand how the Website is used. See section 6.

1.3 Information from third parties

We may receive booking information from aggregator platforms, travel agents or tour operators who reserve on your behalf, and public review information from platforms such as Google.

2. How We Use Your Information

• To confirm, manage and remind you about your table or event booking.
• To process advance payments, issue invoices and handle refunds.
• To respond to enquiries, requests and complaints.
• To personalise your dining experience (e.g. birthday or anniversary arrangements, dietary needs).
• To send offers, festival menus and event updates only if you have opted in; you can unsubscribe at any time.
• To improve the Website, our menu and services through aggregated, anonymised analytics.
• To prevent fraud, protect our guests and staff, and comply with legal obligations.

3. Sharing of Information

We do not sell or rent your personal information. We share it only with:

• Service providers who help us operate — payment gateways, SMS/WhatsApp/email delivery services, cloud hosting and analytics providers — strictly for the purposes above and under confidentiality obligations.
• Event partners (decorators, entertainers, photographers) only when you have booked an event that requires their involvement.
• Authorities when required by law, court order, or to protect the rights, property or safety of Virasat, our guests or the public.

4. Data Retention

Booking and invoice records are retained for as long as needed to provide our services and to satisfy accounting, tax and legal requirements (generally up to 8 years under Indian law). Marketing preferences are kept until you withdraw consent. Website analytics data is retained in aggregated form.

5. Security

We use HTTPS encryption across the Website, access-controlled staff accounts, and reputable PCI-DSS compliant payment partners. While we follow industry-standard practices, no method of transmission over the internet is completely secure and we cannot guarantee absolute security.

6. Cookies

Our Website uses essential cookies (required for bookings and staff logins) and, where applicable, analytics cookies. You can control cookies through your browser settings; disabling essential cookies may prevent parts of the Website from working.

7. Your Rights

Subject to applicable law, you may:

• Request access to the personal information we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Request deletion of your information where it is no longer required.
• Withdraw consent for marketing communications at any time.
• Raise a grievance regarding the handling of your data.

To exercise these rights, email [email protected] or call +91 95877 77817. We aim to respond within 30 days.

8. Children

Our Website is not directed at children under 18. Bookings must be made by an adult. We do not knowingly collect personal information from minors; if you believe a child has provided us data, please contact us and we will delete it.

9. Photography & CCTV

For the safety of guests and staff, our premises are monitored by CCTV. Footage is retained for a limited period and shared only with law-enforcement authorities when legally required. Photographs or videos taken by Virasat during events are used for promotion only with your consent.

10. Third-Party Links

The Website may link to Google Maps, Instagram, Facebook or other external sites. We are not responsible for their privacy practices; please review their policies separately.

11. Changes to this Policy

We may update this policy from time to time. The revised version will be posted on this page with a new “last updated” date. Continued use of the Website after changes constitutes acceptance.

12. Grievance Officer

In accordance with Indian law, you may contact our Grievance Officer at [email protected] or by post at Delhi Road, near Sai Baba Temple, Kukas, Jaipur, Rajasthan 302028, India. Please also see our Terms & Conditions and Refund & Cancellation Policy.