Refund & Cancellation Policy

This policy applies to all reservations and event bookings made with Virasat Heritage Restaurant through our website, phone, WhatsApp or in person. It should be read together with our Terms & Conditions.

1. Table Reservations

Most table reservations do not require an advance. Where an advance has been collected (for example for large groups, festival dates or special experiences), the following applies:

• Reservations are held for 15 minutes past the booked time; arriving later than this is treated as a no-show.
• A reduction in guest count of up to 20% is accepted free of charge up to 6 hours before the booking.
• Rescheduling is subject to availability and may be done once per booking.

2. Event & Banquet Bookings

Weddings, receptions, corporate functions and private parties at Parampara Banquet Hall or our lawn require an advance to block the date. Because we turn away other enquiries once a date is blocked, the following schedule applies to the advance paid:

• One date change is permitted free of charge if requested at least 15 days before the event, subject to availability within the following 6 months.
• Amounts paid to third-party vendors on your behalf (décor, artists, photographers, printing) are non-refundable once committed.
• Terms in a signed event quotation, if different, take precedence over this general schedule.

3. Cancellation by Virasat

In the rare case that we must cancel due to unforeseen circumstances (force majeure, government orders, safety concerns or operational failure), you will be offered a choice of a full refund of all amounts paid or a reschedule to a mutually convenient date. Virasat's liability is limited to the amount paid.

4. Payment Failures & Duplicate Charges

If money is debited but your booking is not confirmed, the amount is usually reversed automatically by the payment gateway within 5–7 working days. If it is not, share the transaction ID with us and we will initiate the refund immediately.

5. How to Cancel or Reschedule

1. Call us on +91 95877 77817 / +91 73749 99951, or WhatsApp the same number, quoting your booking name and date; or
2. Email [email protected] with the subject “Cancellation – [booking name]”.

The time we receive your request is treated as the cancellation time for the tables above.

6. Refund Method & Timeline

• Refunds are made to the original payment method (card, UPI or bank account) used for the booking.
• We initiate approved refunds within 3 working days. Banks and payment gateways typically take a further 5–10 working days to credit the amount.
• Cash advances paid at the restaurant are refunded by bank transfer to an account in the payer's name.

7. Dining Bills

Food and beverages once served are not refundable. If you are unhappy with any dish, please tell your captain immediately and we will replace it or adjust the bill at the manager's discretion.

8. Contact

For any refund query, reach us at +91 95877 77817 or [email protected]. We aim to resolve all refund requests within 7 working days.